The person
Book of Business and Scope of Appointment
Every client and lead lives on one record with Scope of Appointment and permission to contact. Contact, plan type, and the signed SOA stay together when someone enrolls.
- Open a person and work File, Phone, Compliance, and Money without leaving the record.
- Scope of Appointment and permission to contact sit on Compliance — who signed, when, and for which products.
- CMS requires a signed SOA before plan discussion. Same-day appointments are allowed (CY2027). Export a PDF when you need it off the platform.










